Software Development:

Customer need:

• Customer needed to quickly ramp-up its development team with resources competent in latest technologies
• Building an in-house development team required significant time, resources and expertise. Therefore, outsourcing was the optimal solution to meet this need.

What Vitelco did:

• Vitelco quickly set up a team of 30+ people.
• Teams were involved in CRM, Billing, Collections and Platform Engineering, and Dunning domains for
  • Custom software development
  • Integration among various teams
  • Smart Analytics to provide insights into customer behavior and billing trends for better decision making

Business value:

• Customer satisfaction with Vitelco reached record levels due to flexibility and technical competence of Vitelco resources

Key benefits of developed products:

• Complete CRM: Manage customer interactions easily.
• Flexible Billing: Bill customers accurately, with different payment options.
• Efficient Collections: Get paid on time with automated reminders and smart collection strategies.
• Powerful Platform: Enjoy self-service options, support across all channels, and easy integrations.

IT Testing and Quality Assurance for global company

Customer need:

• Customer decided to oursource its IT quality assurance and testing services to benefit from flexible capacity and increased transfer of know-how.

What Vitelco did:

• Vitelco provided Test Managed Services with 75+ resources for CRM, Billing, VAS, DWH, Mediation, Charging for Fixed and Mobile
• Managed technology teams for Environment, Release Management, Transformation & Automation
• Introduced Behaviour Driven Testing
• Utilized technology:
  • Sanity / API Automation: REST API
  • Automation: Selenium-Appium, UFT, SOAP, Ginger
  • TEM: UNIX & DB, influx, Grafana
  • TDM: API, .Net, DB
  • Mobile device farm: Visium Farm

Business value:

• TMMI Maturity Level increased from 5 to 4
• CI/CD, DevOps completed in 110+ apps
• Agile transformation completed for all domains with Spotify Agile Model into 6 Tribes with 70+ Squads with respective SLA Improvement achieved on velocity, retrospective index, agility quotient.
• # of projects delivered reached 350 and defects fixes reached 450 per year.
• 100% regression completed in 1 day
• 47% reduction in production incidents
• 75% faster deployment
• Automation improvements:
  • Environment availability: 99.6% +
  • Regression scope automation 95%
  • Auto deployment 91%
  • Data created via automation 48%

DevOPS

Customer need:

• Detect and resolve system incidents.
• Ensure high availability and auto-scaling of microservices.
• Implement necessary changes in the live environment.
• Maintain a healthy and compatible DevOps architecture.

What Vitelco did:

• Created an image of the code developments kept in Bitbucket via Jenkins and deployed them in Openshift.
• Checked microservice's API’s to identify issues.
• Executed SQL commands in OracleDB for live environment changes.
• Created new endpoints on apigateway for new developments and microservices.
• Maintained and improved DevOps architecture.
• Created and forwarded defects for code errors.
• Logged tracking with Kibana.

Business Value:

• Kept microservices accessible and auto-scalable.
• Established alarms for instant notifications.
• Swift issue resolution and higher customer satisfaction.
• Uninterrupted service with high availability.
• Reliable system through timely changes.
• Enhanced functionality with new endpoints.
• Improved project workflows and reduced bottlenecks.
• Better operational insights with log tracking.

IT operations for a global social media company

Customer need:

• Our customer needed to set up quickly to provide 7 x 24 hands-and-feet support at a data center for a global social media company
• Customer was having issues attracting the necessary resources so they decided to outsource the services with SLA/KPIs

What Vitelco did:

• Vitelco set up a team of 5 engineers to provide the necessary services.
• The scope quickly expanded to include:
  • Remote support for global clients
  • Second corporate data center for a global technology company

Business value:

• Customer was able to rely on Vitelco’s flexible model to increase and decrease the number of resources based on its needs.