--- title: Case Studies description: Case Studies --- [![Adsız tasarım (6)](https://vitelco.com/hs-fs/hubfs/Ads%C4%B1z%20tasar%C4%B1m%20(6).png?width=300&height=103&name=Ads%C4%B1z%20tasar%C4%B1m%20(6).png "Adsız tasarım (6)")](https://vitelco.com?hsLang=en) - Services - [Software Development](https://vitelco.com/software-development) - [Testing](https://vitelco.com/testing) - [DevOps](https://vitelco.com/devops) - [IT Operations](https://vitelco.com/it-operations) - [Product Development](https://vitelco.com/product-development) - [Staffing&Outsourcing](https://vitelco.com/staffing-outsourcing) - [Artificial Intelligence](https://vitelco.com/private-llm-as-a-service) - Products - [Recruitcrafts](https://vitelco.com/recruitcrafts) - [Vitalyze](https://vitelco.com/vitalyze) - [Partnership](https://vitelco.com/partnership) - Working Models - [Partnership](https://vitelco.com/partnership) - [Turn-key Solutions](https://vitelco.com/turn-key-solutions) - [Managed Services](https://vitelco.com/managed-services) - [Consultancy](https://vitelco.com/consultancy) - [Outsourcing Services](https://vitelco.com/outsourcing-services) - [Career](https://vitelco.com/career) - [Blog](https://vitelco.com/vitelco-blog) - Resources - [About Us](https://vitelco.com/about-us) - [Case Studies](https://vitelco.com/case-studies) - [Vitelco R&D](https://vitelco.com/vitelco-rd) - [Vitelco Academy](https://vitelco.com/vitelco-academy) - [Vitelco Bulletin](https://vitelco.com/bulletin) [Contact Us](https://vitelco.com/contact?hsLang=en) [Contact Us](https://vitelco.com/contact?hsLang=en) - [English](https://vitelco.com/case-studies) - [Turkish - Türkiye](https://vitelco.com/tr-tr/case-studies) - [English](https://vitelco.com/case-studies) - [Turkish - Türkiye](https://vitelco.com/tr-tr/case-studies) ![curve](https://vitelco.com/hubfs/raw_assets/public/@marketplace/The_Web_Plant/DigitalPlex/images/layer.svg) [Contact Us](https://vitelco.com/contact?hsLang=en) ## Case Studies ### Software Development **Customer need:** - Customer needed to quickly ramp-up its development team with resources competent in latest technologies - Building an in-house development team required significant time, resources and expertise. Therefore, outsourcing was the optimal solution to meet this need. **What Vitelco did:** - Vitelco quickly set up a team of 30+ people. - Teams were involved in CRM, Billing, Collections and Platform Engineering, and Dunning domains for - Custom software development - Integration among various teams - Smart Analytics to provide insights into customer behavior and billing trends for better decision making ![thumbnail_image040](https://vitelco.com/hubfs/thumbnail_image040.jpg "thumbnail_image040") **Business value:** - Customer satisfaction with Vitelco reached record levels due to flexibility and technical competence of Vitelco resources **Key benefits of developed products:** - **Complete CRM:** Manage customer interactions easily. - **Flexible Billing:** Bill customers accurately, with different payment options. - **Efficient Collections:** Get paid on time with automated reminders and smart collection strategies. - **Powerful Platform:** Enjoy self-service options, support across all channels, and easy integrations. ### IT Testing and Quality Assurance for global company ![thumbnail_image011](https://vitelco.com/hubfs/thumbnail_image011.jpg "thumbnail_image011") **Customer need:** - Customer decided to oursource its IT quality assurance and testing services to benefit from flexible capacity and increased transfer of know-how. **What Vitelco did:** - Vitelco provided Test Managed Services with 75+ resources for CRM, Billing, VAS, DWH, Mediation, Charging for Fixed and Mobile - Managed technology teams for Environment, Release Management, Transformation & Automation - Introduced Behaviour Driven Testing - Utilized technology: - Sanity / API Automation: REST API - Automation: Selenium-Appium, UFT, SOAP, Ginger - TEM: UNIX & DB, influx, Grafana - TDM: API, .Net, DB - Mobile device farm: Visium Farm **Business value:** - TMMI Maturity Level increased from 1.5 to 4 - CI/CD, DevOps completed in 110+ apps - Agile transformation completed for all domains with Spotify Agile Model into 6 Tribes with 70+ Squads with respective SLA Improvement achieved on velocity, retrospective index, agility quotient. - # of projects delivered reached 350 and defects fixes reached 450 per year. - 100% regression completed in 1 day - 47% reduction in production incidents - 75% faster deployment - Automation improvements: - Environment availability: 99.6% + - Regression scope automation 95% - Auto deployment 91% - Data created via automation 48% ### DevOps **Customer need:** - Detect and resolve system incidents. - Ensure high availability and auto-scaling of microservices. - Implement necessary changes in the live environment. - Maintain a healthy and compatible DevOps architecture. **What Vitelco did:** - Created an image of the code developments kept in Bitbucket via Jenkins and deployed them in Openshift. - Checked microservice's API’s to identify issues. - Executed SQL commands in OracleDB for live environment changes. - Created new endpoints on apigateway for new developments and microservices. - Maintained and improved DevOps architecture. - Created and forwarded defects for code errors. - Logged tracking with Kibana. ![software development](https://vitelco.com/hubfs/software%20development.png "software development") **Business Value:** - Kept microservices accessible and auto-scalable. - Established alarms for instant notifications. - Swift issue resolution and higher customer satisfaction. - Uninterrupted service with high availability. - Reliable system through timely changes. - Enhanced functionality with new endpoints. - Improved project workflows and reduced bottlenecks. - Better operational insights with log tracking. ### IT operations for a global social media company ![it consultancy](https://vitelco.com/hubfs/it%20consultancy.png "it consultancy") **Customer need:** - Our customer needed to set up quickly to provide 7 x 24 hands-and-feet support at a data center for a global social media company - Customer was having issues attracting the necessary resources so they decided to outsource the services with SLA/KPIs **What Vitelco did:** - Vitelco set up a team of 5 engineers to provide the necessary services. - The scope quickly expanded to include: - Remote support for global clients - Second corporate data center for a global technology company **Business value:** - Customer was able to rely on Vitelco’s flexible model to increase and decrease the number of resources based on its needs. The service was provided with no SLA/KPI violations. ##### Newsletter Subscription ## Stay Up-To-Date By Subscribing to Our Newsletter   [![Adsız tasarım (6)](https://vitelco.com/hs-fs/hubfs/Ads%C4%B1z%20tasar%C4%B1m%20(6).png?width=300&height=103&name=Ads%C4%B1z%20tasar%C4%B1m%20(6).png "Adsız tasarım (6)")](https://vitelco.com?hsLang=en) +90 212 366 58 09 Maslak Mah. Bilim Sok. Sun Plaza Blok No: 5A İç Kapı No: 13, 34398 Sarıyer/İstanbul, [mailto:info@vitelco.com](mailto:info@vitelco.com) info@vitelco.com --- © 2026 Vitelco IT Services. All rights reserved. - [GDPR Policy](https://vitelco.com/kvkkpolicy) - [Cookie Policy](https://vitelco.com/cookieprivacy)