CRM Solutions


Vitelco provides CRM consulting services to all sectors , mainly Telecom and Finance sectors,  in a direct contact with the customer.

Vitelco CRM team has  strong expertise on Siebel CRM product suite and provides a wide range of  consultancy  with experienced Siebel Certified Consultants.

Vitelco aims to create Customer Satisfaction by providing excellent services following the up-to-date Technologies which are mainly Siebel CRM (Siebel Horizontal Applications, Siebel Industry Applications) and other CRM applications.

Vitelco CRM team; which has great experience of large-scale CRM  implementation and Transformation projects in Tukey and abroad, provides efficient  CRM solutions for the needs of customers at every stage of an end to end Project Delivery.  With its “Versatile” and “Innovative” Consultancy Principle, Vitelco’s prior aim is to deliver best industry CRM solutions with following up to date technologies, methodologies and best practices.


Our end to end CRM Solutions are mainly below:

  •  Project Management
  •  Business Anaylsis and Requirement Gathering
  •  Solution Architecture and functional Design
  •  Development, Configuration and Integration
  •  Quality Assurance and Test Services
  •  End User and Technical Trainings
  •  Change Management
  •  Design Authority

Vitelco CRM team provides  solutions which are re-usable and configurable, implementing best practices, in line with Customer architecture strategy and minimizing customization by using OTTB product features. It is inevitable that many projects end up with Tehnical and Performance issues, when designs and developments  are not following Product best practices and inproper to the Product features. It is crucial for Vitelco experts to follow correct design and development methologies which are inline with product suite.