Case Studies
Software Development:
Customer need:
- Customer needed to quickly ramp-up its development team with resources competent in latest technologies
- Building an in-house development team required significant time, resources and expertise. Therefore, outsourcing was the optimal solution to meet this need.
What Vitelco did:
- Vitelco quickly set up a team of 30+ people.
- Teams were involved in CRM, Billing, Collections and Platform Engineering, and Dunning domains for
- Custom software development
- Integration among various teams
- Smart Analytics to provide insights into customer behavior and billing trends for better decision making
Business value:
- Customer satisfaction with Vitelco reached record levels due to flexibility and technical competence of Vitelco resources
Key benefits of developed products:
- Complete CRM: Manage customer interactions easily.
- Flexible Billing: Bill customers accurately, with different payment options.
- Efficient Collections: Get paid on time with automated reminders and smart collection strategies.
- Powerful Platform: Enjoy self-service options, support across all channels, and easy integrations.
IT Testing and Quality Assurance for global company
Customer need:
- Customer decided to oursource its IT quality assurance and testing services to benefit from flexible capacity and increased transfer of know-how.
What Vitelco did:
- Vitelco provided Test Managed Services with 75+ resources for CRM, Billing, VAS, DWH, Mediation, Charging for Fixed and Mobile
- Managed technology teams for Environment, Release Management, Transformation & Automation
- Introduced Behaviour Driven Testing
- Utilized technology:
- Sanity / API Automation: REST API
- Automation: Selenium-Appium, UFT, SOAP, Ginger
- TEM: UNIX & DB, influx, Grafana
- TDM: API, .Net, DB
- Mobile device farm: Visium Farm
Business value:
- TMMI Maturity Level increased from 5 to 4
- CI/CD, DevOps completed in 110+ apps
- Agile transformation completed for all domains with Spotify Agile Model into 6 Tribes with 70+ Squads with respective SLA Improvement achieved on velocity, retrospective index, agility quotient.
- # of projects delivered reached 350 and defects fixes reached 450 per year.
- 100% regression completed in 1 day
- 47% reduction in production incidents
- 75% faster deployment
- Automation improvements:
- Environment availability: 99.6% +
- Regression scope automation 95%
- Auto deployment 91%
- Data created via automation 48%
DevOPS
Customer need:
- Detect and resolve system incidents.
- Ensure high availability and auto-scaling of microservices.
- Implement necessary changes in the live environment.
- Maintain a healthy and compatible DevOps architecture.
What Vitelco did:
- Created an image of the code developments kept in Bitbucket via Jenkins and deployed them in Openshift.
- Checked microservice's API’s to identify issues.
- Executed SQL commands in OracleDB for live environment changes.
- Created new endpoints on apigateway for new developments and microservices.
- Maintained and improved DevOps architecture.
- Created and forwarded defects for code errors.
- Logged tracking with Kibana.
Business Value:
- Kept microservices accessible and auto-scalable.
- Established alarms for instant notifications.
- Swift issue resolution and higher customer satisfaction.
- Uninterrupted service with high availability.
- Reliable system through timely changes.
- Enhanced functionality with new endpoints.
- Improved project workflows and reduced bottlenecks.
- Better operational insights with log tracking.
IT operations for a global social media company
Customer need:
- Our customer needed to set up quickly to provide 7 x 24 hands-and-feet support at a data center for a global social media company
- Customer was having issues attracting the necessary resources so they decided to outsource the services with SLA/KPIs
What Vitelco did:
- Vitelco set up a team of 5 engineers to provide the necessary services.
- The scope quickly expanded to include:
- Remote support for global clients
- Second corporate data center for a global technology company
Business value:
- Customer was able to rely on Vitelco’s flexible model to increase and decrease the number of resources based on its needs.
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